Privacy policy

At Heatnoriaa, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Heatnoriaa collects, uses, stores, and protects your information when you visit our website, purchase outdoor heating products, or contact our customer support team.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable privacy laws.

1. Information We Collect

When you visit or shop with Heatnoriaa, we may collect the following types of information.

Personal Information

When you place an order, contact us, or submit information through our website, we may collect:

  • Full name

  • Shipping and delivery address

  • Phone number

  • Email address

  • Order details and purchase history

  • Information you provide when contacting customer support

Order and Transaction Information

Heatnoriaa collects information needed to process orders, arrange delivery, manage returns, and provide customer support.

We currently accept Cash on Delivery (COD) only. We do not require customers to submit credit card or debit card details to pay for orders through our current payment method.

Technical Information

When you visit our website, certain information may be collected automatically by our website platform or service providers, including:

  • IP address

  • Browser type and device information

  • Website usage and interaction data

  • Pages visited and referring website information

  • Cookies and similar technologies, where applicable

2. How We Use Your Information

Heatnoriaa may use your personal information for the following purposes:

  • To process and confirm your orders.

  • To arrange shipping and delivery.

  • To contact you regarding your purchases.

  • To manage returns, refunds, cancellations, and customer complaints.

  • To respond to questions and support requests.

  • To improve our website, products, and customer experience.

  • To detect fraud, misuse, or unauthorized activity.

  • To comply with applicable legal and regulatory requirements.

We use personal information only for appropriate business purposes and as otherwise permitted by applicable law.

3. Cash on Delivery

Heatnoriaa accepts Cash on Delivery as its only payment method.

When you place an order, we use relevant information, such as your name, address, and phone number, to confirm the order and coordinate delivery. The delivery provider may receive the information necessary to complete the delivery.

Please ensure that the contact and delivery details you provide are accurate.

4. Sharing Your Information

Heatnoriaa does not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • E-commerce platform providers: To host and operate our online store.

  • Shipping and delivery providers: To deliver orders to your address.

  • Technology and website service providers: To maintain website functionality and security.

  • Customer support providers: To help respond to customer inquiries.

  • Legal or regulatory authorities: When disclosure is required by law or necessary to protect legal rights.

These parties may process information as needed to perform their services, subject to applicable legal requirements and relevant contractual protections.

5. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to help the website function properly, remember preferences, understand website traffic, and improve the shopping experience.

You may be able to manage cookies through your browser settings or available website privacy controls. Disabling certain cookies may affect some website features.

Where required by law, Heatnoriaa will seek consent before using cookies or similar technologies that require consent.

6. Data Retention

Heatnoriaa retains personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, recordkeeping, dispute resolution, fraud prevention, and legal compliance.

Retention periods may vary depending on the type of information and applicable legal obligations. When information is no longer required, we take reasonable steps to delete it or otherwise handle it appropriately.

7. Information Security

At Heatnoriaa, we take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We encourage customers to use secure devices and exercise care when sharing personal information online.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications.

  • Submit a privacy complaint to the appropriate authority.

To exercise an applicable privacy right, please contact Heatnoriaa using the contact details below. We may need to verify your identity before fulfilling a request.

9. Marketing Communications

Heatnoriaa may send promotional communications where permitted by law and, when required, with your consent.

If you receive marketing emails from us, you may unsubscribe using the instructions included in the message. Even if you opt out of promotional communications, we may still send essential messages relating to your orders, deliveries, refunds, or customer service requests.

10. Third-Party Websites and Services

Our website may use or link to third-party websites and services. These third parties may have their own privacy policies and data-handling practices.

Heatnoriaa is not responsible for the privacy practices of independent third-party websites. We encourage you to review their policies before providing personal information.

11. Children's Privacy

Our website is intended for general shoppers and is not knowingly designed to collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to Heatnoriaa inappropriately, please contact us so we can review the situation and take appropriate action.

12. International Data Transfers

Depending on the services used to operate our store, your information may be processed or stored in countries other than the country where you live.

Where applicable, Heatnoriaa will take reasonable steps to ensure that personal information transferred internationally receives the protections required by relevant privacy laws.

13. Changes to This Privacy Policy

Heatnoriaa may update this Privacy Policy from time to time to reflect changes in our business practices, website services, or legal obligations.

Any revised policy will be posted on this page with an updated effective date where appropriate. We encourage you to review this page periodically.

14. Contact Information

If you have questions about this Privacy Policy, how your personal information is handled, or a request concerning your privacy rights, please contact us.

Trade Name: Heatnoriaa

Phone Number: +1 785-637-5454

Email: support@heatnoriaagmail.com

Business Address: 4212 176th St, Gorham, KS 67640, United States

You may contact Heatnoriaa using the details above, and we will review your inquiry and respond as appropriate.

15. Your Trust Matters to Heatnoriaa

At Heatnoriaa, we understand that protecting your personal information is an important part of providing a positive shopping experience. We aim to handle your information responsibly, use it for legitimate business purposes, and respect your applicable privacy rights.

Thank you for choosing Heatnoriaa for your outdoor heating needs.